Examples
Start: 11/04/2022 at 08:30 GMT
End: 17/05/2022 at 17:30 GMT
Mission:
Define the testing strategy
Propose a protocol for each test phase
Ensure that the user experience is as smooth as possible
Find the maximum number of faults and anomalies
Test the performance of key functions and the quality of the main pages
Offer a wide range of devices and configurations to test
Make recommendations
Approach:
3 test campaigns launched over a period of 5 months
We tested the website and the application on 108 configurations (PC, Mac, Smartphones)
30 days: Guided phase
15 Days: Exploratory
5 days: Compiling bugs + reporting to the customer
Protocol: 122 test steps conducted in semi-guided mode in the test laboratory.
Results
Thanks to this campaign, 74 significant bugs were discovered on the app and the website.
Exploratory test
Semi-guided test,
Testing specific functionalities
Practical phase:
Key functions
Download, Install, Uninstall
Key Features, Purchase Process, Redirects
Ergonomics, Graphics, Wording, Navigation
Customer journey
Customer Support: Information Request, Request and Complaints
Authentication
Translation
Others: Communicated by the customer
Feedback
Reviews and comments
New features
Strategyks a testé le site et l'application sur 29 différents appareils :
9 smartphones Android
5 smartphones IOS
4 Tablettes android
6 ordinateurs portables sous Windows 10/11
3 ordinateurs Macbook sous MAC OSX 12/13
2 Desktop sous windows 10
Système d'exploitation:
Windows et MAC OS
Android et IOS
Equipe:
Testeurs: 12
Consultant UX: 2
Data analyste: 1
Superviseur: 2
Langue: Français , *Traduction anglaise pour le compte du client
Blocker (11)
On the Samsung Galaxy S20, and Xiaomi 10 Pro the application failed on the first attempt, a second attempt was required in order to install it properly.
Galaxy S20 - iOS 17
Redmi Note 10 Pro - MIUI 12
1. On the iPhone 12, iPad mini 6, the application crashes every time the user clicks on the Contact button --> contact form.
2. On DELL - Windows 10 professional, the page returned to a 404 page by clicking on the form in the “contacts” section
Operating system
iOS 15 - iPad OS15 - Windows 10 Pro
When a user has tried to cancel the payment and after clicking on the “” buttonCancel“, the application crashed unexpectedly and sent the user back to the home page.
Mobile: Xiaomi Redmi Note 12
Android: 14
A white screen appears when the user makes the payment with an invalid promo code. This anomaly is blocking and prevents the payment from being made.
Mobile: iPhone X
iOS: 13, 14, and 15
Major (8)
Language bugs:
Iphone X and 11
iOS 13, 14 and 15
When a user has tried to cancel the payment and after clicking on the” buttonCancel“; the application crashed unexpectedly and sent the user back to the home page.
When users attempted to return from registration step 2 to step 1, the user was redirected to the home page instead of step 1.
HP Pavilion laptop 15
Windows 11
When users have tried to change the password in the user settings, after clicking return, an error message appears.
HP Probook 450G8 - DELL Latitude 3550
Windows 10 and 11 Professional
The general conditions of services refer to a 404 page.
It is also not possible to download these terms and conditions.
Minor (41)
Some categories are not readable in the catalog section, the text is superimposed on the image, which creates a readability problem.
Samsung Galaxy S10
Android: 12
When customers try to cancel a request made through the application, the application does not display a page or message validating the request to confirm that it was received.
An invalid character was found in the text content
Incorrectly encoded special characters replace regular text
The password reset link does not work. When the user receives the link in their inbox. On click, the redirection returns to the home page instead of the reset procedure page
Some words are half hidden, in the payment confirmation section, on the “delivery address” section.
Pages in the wrong language: The contact form page includes part of the English page.
Suggestions (4)
>Delay in support responses: Greater than 48 hours
Request made on 17/04/2022 at 09:19 GMT
Answer received on 19/04/2022 at 15:32 GMT
>Automatic email reception response by the support not configured
Waiting time > 5 min
Call made on 13/04/2022 at 14:35 GMT
Answer on 13/04/2022 at 14:41 GMT
-Long queue at the branch
-No customer orientation at the entrance of the agency